Anti-advertising Sky Express
July 29, 2008
Still on April, 21st, I rejoiced in this post to existence of such remarkable company as Sky Express, and here that people write to the answer about it favourite.
On July, 20th, 2008 I have decided to take advantage of airline SkajEkspress services
They had one interesting offer. At purchase of the ticket Samara-Moscow the return ticket free of charge.
Thus on a site the heap of restrictions is a small font. For example the ticket bought under the action cannot be accepted to participation in this action and т.д, etc. With 16 on 19 number at them on a site were flights on 2500. Which did not participate in this action. By phone it was possible to reserve normal tickets, but for it the next gathering is raised. All right as I needed to fly 24 numbers I has waited for these three days and 20 numbers has decided to issue the order.
I quote action conditions:
1. To be the registered client Skye the Express train.
2. To buy flight on a site from July, 1 till July, 25th, 2008 for any date till October, 25th, 2008 in a direction Samara (airport Kurumoch) - Moscow or Chelyabinsk – Moscow;
3. After flight payment to enter Order number into a window offered in the bottom of this page and to press the button «Yes, I agree with action conditions»;
4. To receive the Certificate with a unique digital code for the order of free flight on e-mail
5. To order free return flight on a site in the special form of the order of flights under the Certificate.
Зарегестрирован at them on a site I for a long time. Залогинился. To me write здрасьте respected Имярек. Well I think all apprx. Authorization has passed successfully.
I make out the order. Has issued the ticket for the name. Jumps out a window “enter data for contact to you”
And I know, that these 4 days before flight I will be inaccessible by phones. And naturally enough I specify contacts for communication of the wife.
I press the button APPRX. Me write all remarkably. Your ticket is issued, the certificate for free flight is sent you on емайл.
I drag mail. Costs at me антиспамснайпер in Bath. It took and has counted the letter as a spam and has removed it from a server. Having left me only heading.
In which it is written “” SKYEXPRESS: your Voucher for free flight "<>"
I think well all right it doesn't matter. I will call on a hot line, will send me the letter anew.
I call. Hardly I dial. (It is called многоканалка) I Explain a situation. And here the most ridiculous begins.
The operator наливкина YANA АЛЕКСАНДРОВНА says to me, that I have made the flight order as незарегестрированное the person. And in flight under the action to me it is given up as I have specified data for contact of the wife. On my objections what to be зарегестрированным on a site and to specify data for contact these are little bit different things it starts to tell to me that I understand nothing. And as the user of the Internet should know that this one and too. I to it tell that in an Internet there are more than 10 years, I am a part of administration of the largest Russian-speaking forum etc.
It continues to be rude and specify on кривость my hands. I understand what to achieve something from it it is useless I ask to cancel the order and to return money for my account. She speaks that for this purpose I should go to the airport and write there the statement. And by phone it is ready to make it only minus 500 roubles. I ask to connect to the senior. Отмазывается that the senior is occupied and suggests to write the claim on электронку. I say, that terrible I will wait for anything. Connects to the senior Novikovoj Maria Viktorovnoj. Here too most. Money cannot return. Езжайте in office. Gives phones of regional office. At it from other phone I call under both numbers-not take a tube. I speak contact them sami-refuses. I speak all right, subtract 500 rbl. Enlist money to me back. Here one more trick is found out. They will not return money to me on a credit card, and will enlist into my personal account and to spend I to their smog only for purchase of tickets. I say, that now it is never exact them to fly anywhere I will not be. All the same money does not return. I ask to connect with a higher management. She speaks all have a rest.
Here such here the serious organisation. Do conclusions.
There is nothing. Now I will go to the airport. I will search for the representative. Continuation follows …
I tell continuation.
On a hot line they have given me three phone numbers. Office two and one cellular. The representative which round the clock on communication. And office which always works
On one office do not lift the receiver, on the second the fax joins, cellular too is disconnected.
I think well here I will be secured now in the airport for 40 km from a city and whom I will catch there? There was at me Правобулачная one more address the house 13. As they have told it their office which works always. Give I think there I will reach.
I come. No office SkajEkspressa is present there and in помине. There is an office of aviacash desks. Т.е offices which sells tickets from all airlines. I explain to little girls a situation. They give me the form on the refund. I fill. They speak now we on электронке we will send it in Moscow time. Then with you will communicate. On the form it is written that the refund in a current of month. Has communicated to little girls. From their words I became clear that not the first dissatisfied скаем. Constantly speaks on them complaints. Flights are cancelled, transferred, late etc. And finds the representative can nobody
Here such here the serious organisation

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